At Ky Creations, we strive to provide the best service to our customers. To ensure efficiency and fairness, we have established the following policy regarding late pickups:
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Late Pickup Fee:
Orders not picked up within 7 days of the scheduled pickup date will incur an additional $15 late pickup fee. This fee is necessary to cover the costs associated with holding your order beyond the designated pickup window. -
Order Cancellation:
If an order remains unclaimed after 7 days, it will be canceled, and no refund will be issued. After this period, we will no longer be able to hold or process the order.
We encourage all customers to pick up their orders within the designated timeframe to avoid additional charges and to ensure that your items are prepared in time and to your specifications.
If you anticipate a delay in pickup, please contact us in advance to discuss any special arrangements.
Thank you for your understanding and cooperation.